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Processing of returns

How can I exchange or return an item?

If an item doesn't fit or isn't quite right, you can easily return it to us within 14 days of receipt. Please use the revocation Button or contact our support team at kontakt@bundeswehronlineshop.de.

How do returns work?

To ensure the fastest possible processing, please include your order number and the reason for the return with your shipment. Returns should be sent to: Sympathie-Werbe-Service GmbH, Falscheider Str. 5-7, 32584 Löhne. If an item does not fit, your first return is free of charge; once you have initiated the return, you will receive a return shipping label via email.


What should I do if a product is damaged?

Product quality is our top priority. However, should a product arrive with a defect, simply send us a email at kontakt@bundeswehronlineshop.de with your order number and a photo of the issue.