Welcome to the official Bundeswehr merchandise shop. Here you will find answers to the most frequently asked questions about our products, our official status, and shipping.

Are you the official Bundeswehr shop?

Are tax funds used for this shop?

No. We operate the shop as a private licensee at our own financial risk. No tax funds go into the production of the products or the operation of the shop.

Do you also deliver to military field post addresses for overseas deployments?

Yes, certainly. We deliver to all official Bundeswehr field post addresses.
To ensure your order reaches you in the deployment area, please enter the address at checkout as follows:
- First Name/Last Name: Your rank + first and last name
- Street & House Number: The exact designation of your unit in the deployment area + the field post number
- Postal Code & City: 64298 Darmstadt (This is the central mail hub for field post)
- Country: Germany

What are the shipping costs and how long does delivery take?

Within Germany, delivery typically takes 2–3 business days.

Shipping costs are calculated at checkout.

Delivery times for military field post addresses depend on flight schedules and Bundeswehr logistics and may vary.

What payment methods are available?

You can pay using the following methods:

PayPal
Advance payment (processed via Novalnet AG)
Credit card (processed via Novalnet AG)
Google Pay (processed via Novalnet AG)
Apple Pay (processed via Novalnet AG)

Can I wear these products while on official duty?

Our apparel and accessories are officially licensed merchandise. Official dress regulations (ZDv A-2630/1) govern whether—and which—patches or civilian items may be worn with your uniform while on regular duty; ultimately, this is at the discretion of your disciplinary superior. 

How can I exchange or return an item?

If an item doesn't fit or isn't quite right, you can easily return it to us within 14 days of receipt. Please use the revocation Button or contact our support team at kontakt@bundeswehronlineshop.de.

How do returns work?

To ensure the fastest possible processing, please include your order number and the reason for the return with your shipment. Returns should be sent to: Sympathie-Werbe-Service GmbH, Falscheider Str. 5-7, 32584 Löhne. If an item does not fit, your first return is free of charge; once you have initiated the return, you will receive a return shipping label via email.

What should I do if a product is damaged?

Product quality is our top priority. However, should a product arrive with a defect, simply send us a email at kontakt@bundeswehronlineshop.de with your order number and a photo of the issue.

When will items that are currently unavailable be in stock?

Some products are not yet available and are marked with the label "COMING SOON." You can find information on when these items will become available in the shop, within each product's description. By entering your email address, you can sign up to be notified when these new items arrive.

Will there be any more products?

Additional products are already being planned; they will be added to the shop gradually and announced via social media (Instagram).